What Information We Hold and Why
We collect your name, contact details and account credentials when you register. When you add a payment method — whether that is bKash, Nagad or Rocket — we record the wallet reference needed to match deposits and withdrawals to your account; we do not store your
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full mobile banking PIN or password. Device and session data such as your browser type, IP address and session timestamps help us detect unusual login attempts and keep your account safe. We may also hold records of your transaction history and any support messages you send
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us. This data is stored on servers using encrypted connections and is not sold to third parties. We share it only when required by applicable law or when a payment processor needs it to complete a transaction. How long we keep your data depends on local
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regulatory requirements and the nature of your account activity. Where local law in Bangladesh or your eligible region sets a specific retention period, we follow that. You can ask us to review what we hold at any time by contacting support.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.